Privacy Policy

Last updated: September 2026

Chiltern Hills Water Softeners respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you contact us or use our website.

Who we are

Chiltern Hills Water Softeners is based in Princes Risborough, Buckinghamshire, and provides water softener supply, installation, servicing and salt supply services.

For any questions about your personal information, please contact us:

Chiltern Hills Water Softeners
Princes Risborough, Buckinghamshire
Telephone: 07476200642
Email: info@chilternhillswatersofteners.co.uk

Information we collect

We may collect personal information when you contact us, request a quotation, arrange an installation or service, purchase salt or otherwise communicate with us.

This may include:

Your name
Address
Telephone number
Email address
Details about your water softener or water filtration system
Information you provide when requesting a quotation or service
Any other information you choose to provide

We only collect information that is reasonably necessary to provide our services and communicate with you.

How we use your information

We may use your personal information to:

Respond to enquiries and quotation requests
Arrange water softener installations and servicing
Supply water softener salt and other products
Contact you regarding appointments or services
Provide customer support
Maintain customer and service records
Process payments where applicable
Improve our services and website
Comply with our legal and accounting obligations

We will only use your personal information where we have a lawful basis to do so under applicable UK data protection law.

Sharing your information

We do not sell or rent your personal information.

We may share information with trusted third parties where this is necessary to provide our services or meet legal obligations. This may include payment providers, website or email service providers, accountants or other service providers working on our behalf.

Where appropriate, we take reasonable steps to ensure that information shared with third parties is handled securely and only used for the relevant purpose.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including meeting legal, accounting and reporting requirements.

The length of time we keep information may vary depending on the type of information and why we need it.

Keeping your information secure

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Withdraw consent where we rely on consent to process your information

You can contact us using the details above if you wish to exercise your rights. The ICO states that organisations should make these rights and the process for exercising them clear in their privacy information.

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve your experience.

The cookies used will depend on the features and services installed on our website. Where consent is required for non-essential cookies, we will ask for your consent before using them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be available on this page, with the date of the latest update shown at the top.

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Chiltern Hills Water Softeners
Princes Risborough, Buckinghamshire
Telephone: 07476200642
Email: info@chilternhillswatersofteners.co.uk

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: Information Commissioner's Office.